As a general rule, and if the product is available in stock, packages are shipped within 48 hours of receipt of payment.

For products not available in stock, but in the factory, once the payment is made we will contact you to confirm the delivery time. In the event that you do not agree with said delivery time because it seems excessive, we will refund the full cost of the product without any added cost.

Shipping costs include handling and packaging costs, as well as postal costs and will depend on the product chosen. These expenses are only applicable to shipments made to the Peninsula and to shipments to the Balearic and Canary Islands. Consult Ceuta, Melilla or Andorra.

• Peninsula €100 + VAT
• Balearic and Canary Islands €300 + VAT
• European Union: €500 + VAT
• Turkey: €500 + VAT (CIF)
• Other countries: Consult
  
  

We cannot combine two different orders, and shipping costs will be applied to each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.

Returns

If the product is defective, we will cover the cost of the return transport, although you will have to send it to us within 9 days of receipt.

Countries and costs

Please, to know the exact shipping costs to your Country, contact us through customer service, indicating the products in which you are interested and the Country of destination, and we will proceed to notify you of the corresponding expenses as soon as possible. possible. 

Control of your orders

When your order is shipped you will receive an email with the tracking number so you can control and track the status of your shipment.

Taxes and customs duties

1. There are no additional taxes or fees for orders delivered to other countries of the European Union.
2. Outside the European Union: Shipments to destinations outside the European Union are exempt from Spanish taxes. However, they have the right to impose other fees or taxes, this cost will be determined when the package reaches the destination country. The taxes can only be paid by the owner of the package, who will pay the fees to the transport company or to the pertinent authorities.
3. Shipments to the United States: Shipments made to the United States are also subject to taxes and fees. The owner of the package is responsible for the payment of said fees. In addition, customs requires the owner of the package to have a security number or Importer Number for non-American citizens, a number assigned by the citizen protection border.
4. Failure in customs: The responsibility falls on the consumer who ensures that their package is suitable to pass through customs and contains all the required information or the pertinent taxes carried out. If the package does not pass the border, it will be returned to the warehouses